My father was getting out of the hospital and due to acute leukemia couldn't get around much. We knew he'd need the chair for the remainder of his days, but didn't know if it was 6 hours or 6 months. Mike worked with us to determine the most affordable and best plan for our situation, being flexible as needed. They delivered the chair the next day, despite it being a Saturday. Unfortunately, my father lived less than another 10 days, but that chair was the first thing to make him smile in a while. He was so happy to have some mobility and independence to get water, food, his book, his tablet, or whatever without depending on someone else to get it for him. I would use them again if ever in that unfortunate circumstance.